M1's 3G mobile network services to customers in the West Coast, Jurong and Tuas areas were disrupted Tuesday due to a power problem.
In a statement in the afternoon, the telco explained that an upgrade by one of its vendors at 3:00am set off gas suppression and water sprinklers, which in turn caused an outage to one its 3G network switches.
As 2G network services were not affected, the 3G phones of affected customers will automatically switch to the 2G network, the firm said.
The majority of 4G phones will require customers to turn off the 4G service manually on their devices, and this will prompt the terminals to fall back to the 2G network, it added.
"To restore services, we have connected the network entities to a working switch and are conducting final stages of testing. Actual migration of traffic from the affected switch will take place progressively," M1 said.
“We sincerely apologise to our affected customers for the inconvenience caused, and thank them for their support, understanding and patience. Please be assured that our top priority is to resolve this issue as quickly as possible,” said Karen Kooi, M1 chief executive officer.
“Added measures will be put in place to prevent recurrence of such incidents,” she added.
M1 said on its Facebook page that one of its mobile network switches was "impacted by a power problem".
Customers across the island started reporting patchy service around 8am and took to Twitter and Facebook to complain they could not make calls or send SMSes.
Facebook user Ang Chee Slang wrote on M1's Facebook page, "I hope that this issue can be fixed in no time, all the M1 users are suffering from this issue, I hope you guys will give us a good explanation and cover our losses for your disruption of the service we paid for".
Just last month, the Infocomm Development Authority (IDA) fined M1, SingTel and Starhub S$10,000 each for not meeting Quality of Service (QoS) Standard after a outage in September.
Under the QoS standard, at least 99 per cent service coverage must be provided.
In November 2011, M1 was slapped with a hefty $300,000 fine for a major disruption in May that year.
M1 FY result announced today
Overview captured from presentation
- Service revenue increased 2.8% to S$772m
- 4Q12 net profit after tax increased 14.4% QoQ, bringing FY2012 net profit after tax to S$147m
- Free cash flow was S$152m
- Mobile customer base increased 50,000 to 2.11m
- 14% of postpaid customers on tiered data plans
- Continue to champion fibre services
- Proposed final dividend of 6.3 cents and special dividend of 1.7 cents
http://info.sgx.com/webcorannc.nsf/Annou...endocument
Comments:
- Both EBITDA over Service Revenue and NP margin decreases by approx 3%, which is a concern. Hopefully next FY will improve with help from fixed service
- Mobile data ARPU increases by 4.5% which is consistent with the expectation
- Fixed customer base is 52k, which is approx 18% of market share. It is still disappointing IMO. It seems next FY is a critical year for fixed service with customer lock-in period ending from competitors.
- Increase of dividend by 0.1 cent over last year, a tiny increase, but still a good news
Thanks for the summary.
In my view, M1 is a good acquisition target for oversea Telco who wants market share in Spore market.
(21-01-2013, 05:57 PM)CityFarmer Wrote: [ -> ]M1 FY result announced today
Overview captured from presentation
- Service revenue increased 2.8% to S$772m
- 4Q12 net profit after tax increased 14.4% QoQ, bringing FY2012 net profit after tax to S$147m
- Free cash flow was S$152m
- Mobile customer base increased 50,000 to 2.11m
- 14% of postpaid customers on tiered data plans
- Continue to champion fibre services
- Proposed final dividend of 6.3 cents and special dividend of 1.7 cents
http://info.sgx.com/webcorannc.nsf/Annou...endocument
Comments:
- Both EBITDA over Service Revenue and NP margin decreases by approx 3%, which is a concern. Hopefully next FY will improve with help from fixed service
- Mobile data ARPU increases by 4.5% which is consistent with the expectation
- Fixed customer base is 52k, which is approx 18% of market share. It is still disappointing IMO. It seems next FY is a critical year for fixed service with customer lock-in period ending from competitors.
- Increase of dividend by 0.1 cent over last year, a tiny increase, but still a good news
(21-01-2013, 08:26 PM)2V. Wrote: [ -> ]Thanks for the summary.
In my view, M1 is a good acquisition target for oversea Telco who wants market share in Spore market.
M1 major shareholder includes SPH (13.68%) and Keppel Telecom (19.66%) which core businesses are not in Telecom. So it should not be a major hurdle to acquire them, as long as the price is right
(vested)
(21-01-2013, 09:48 PM)CityFarmer Wrote: [ -> ] (21-01-2013, 08:26 PM)2V. Wrote: [ -> ]Thanks for the summary.
In my view, M1 is a good acquisition target for oversea Telco who wants market share in Spore market.
M1 major shareholder includes SPH (13.68%) and Keppel Telecom (19.66%) which core businesses are not in Telecom. So it should not be a major hurdle to acquire them, as long as the price is right
(vested)
Well, it is not that straightforward as telco is a regulated industry (Telco Act). The Telco Act has specific provisions (Section 32B) regarding the ownership of a telco (since their are a licensee) and is subjected to regulatory approval (IDA).
Otherwise, any tom, dick and harry can acquire a telco operator license by just buying over a existing one.
(21-01-2013, 10:46 PM)LionFlyer Wrote: [ -> ] (21-01-2013, 09:48 PM)CityFarmer Wrote: [ -> ] (21-01-2013, 08:26 PM)2V. Wrote: [ -> ]Thanks for the summary.
In my view, M1 is a good acquisition target for oversea Telco who wants market share in Spore market.
M1 major shareholder includes SPH (13.68%) and Keppel Telecom (19.66%) which core businesses are not in Telecom. So it should not be a major hurdle to acquire them, as long as the price is right
(vested)
Well, it is not that straightforward as telco is a regulated industry (Telco Act). The Telco Act has specific provisions (Section 32B) regarding the ownership of a telco (since their are a licensee) and is subjected to regulatory approval (IDA).
Otherwise, any tom, dick and harry can acquire a telco operator license by just buying over a existing one.
Yes, you are right, notifications and approvals needed. But if M1 been acquired, i am sure it is not any tom, dick and harry
It should be "Singtel" from oversea, as like our Singtel acquiring other telecom companies.
(22-01-2013, 11:58 AM)2V. Wrote: [ -> ]Bingo!!
http://www.btimes.com.my/Current_News/BT...print_html
(22-01-2013, 11:49 AM)CityFarmer Wrote: [ -> ] (21-01-2013, 10:46 PM)LionFlyer Wrote: [ -> ] (21-01-2013, 09:48 PM)CityFarmer Wrote: [ -> ] (21-01-2013, 08:26 PM)2V. Wrote: [ -> ]Thanks for the summary.
In my view, M1 is a good acquisition target for oversea Telco who wants market share in Spore market.
M1 major shareholder includes SPH (13.68%) and Keppel Telecom (19.66%) which core businesses are not in Telecom. So it should not be a major hurdle to acquire them, as long as the price is right
(vested)
Well, it is not that straightforward as telco is a regulated industry (Telco Act). The Telco Act has specific provisions (Section 32B) regarding the ownership of a telco (since their are a licensee) and is subjected to regulatory approval (IDA).
Otherwise, any tom, dick and harry can acquire a telco operator license by just buying over a existing one.
Yes, you are right, notifications and approvals needed. But if M1 been acquired, i am sure it is not any tom, dick and harry
It should be "Singtel" from oversea, as like our Singtel acquiring other telecom companies.
The last time I checked, Khanazah (thro' Axiata) is the largest shareholder with a 29.18% stake in M1.
(22-01-2013, 01:36 PM)KopiKat Wrote: [ -> ] (22-01-2013, 11:58 AM)2V. Wrote: [ -> ]Bingo!!
http://www.btimes.com.my/Current_News/BT...print_html
(22-01-2013, 11:49 AM)CityFarmer Wrote: [ -> ] (21-01-2013, 10:46 PM)LionFlyer Wrote: [ -> ] (21-01-2013, 09:48 PM)CityFarmer Wrote: [ -> ]M1 major shareholder includes SPH (13.68%) and Keppel Telecom (19.66%) which core businesses are not in Telecom. So it should not be a major hurdle to acquire them, as long as the price is right
(vested)
Well, it is not that straightforward as telco is a regulated industry (Telco Act). The Telco Act has specific provisions (Section 32B) regarding the ownership of a telco (since their are a licensee) and is subjected to regulatory approval (IDA).
Otherwise, any tom, dick and harry can acquire a telco operator license by just buying over a existing one.
Yes, you are right, notifications and approvals needed. But if M1 been acquired, i am sure it is not any tom, dick and harry
It should be "Singtel" from oversea, as like our Singtel acquiring other telecom companies.
The last time I checked, Khanazah (thro' Axiata) is the largest shareholder with a 29.18% stake in M1.
IIRC, 30% is a hurdle that needs approval, probably there is a good reason to remain less than 30%
Nov 2012 update of Telecom Statistic from IDA website
http://www.ida.gov.sg/Infocomm-Landscape...P9CCCfCl0h
From Jan 2012 - Nov 2012:
Fiber subscriptions : +163.0K (to 261.6K)
Cable + xDSL subscriptions : -127.1K (to 1094.4K)
Diff : 35.9K
Nothing much to highlight for Nov update. One observation from Singtel's advertisements. Singtel is promoting DSL service with goodies e.g. free tablet for $49.9/month plan. We shall see the result base on following months statistic.